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Sr. Manager, Client Solutions - Key Accounts

As Sr. Manager, Client Solutions, you will support and expand a portfolio of key accounts, with a focus on driving meaningful account growth across existing agency and enterprise relationships. Your role will focus on deepening key account relationships, uncovering new opportunities within complex organizations, and scaling some of our highest-value relationships.
Remote
Full Time
Apply now
About Us
The Role
Responsibilities
Who You Are

About Us & Our Platform

Emporia is a venture-backed, suite of B2B Research solutions. Our award-winning flagship product, mrxCore, is a self-serve B2B insights platform that's built on nearly one billion professional firmographic and demographic records. Leveraging AI and big data, we efficiently match the right candidates with research opportunities that they are compensated for, benefiting everyone that is involved. Our platform is the centerpiece for any good B2B market research strategy, not only powering the data but also giving our customers all the tools they need to execute on their research seamlessly.

We are recognized as a highly innovative, challenger brand in the research technology space, disrupting what was traditionally thought possible with B2B market research, a space that has historically had very manual and human-driven methods.

B2B market research is key to the development and improvement of all products and services out in the world. Watch LinkedIn's acclaimed branded film on B2B that debuted this pasy year at Cannes if you need some convincing. Emporia empowers market research agencies to gather on-demand insights essential for product development, service enhancement, sales enablement, and competitive analysis. Industry leaders like Amazon, Meta, and Google trust Emporia-collected data to inform critical strategic decisions and enhance their offerings.

The Role

The Sr. Manager, Client Solutions will play a critical role in growing and expanding Emporia’s most strategic accounts. This is a quota-carrying, revenue-focused role designed for someone who is excited to deepen agency and enterprise relationships, uncover new opportunities within complex organizations, and help scale some of Emporia’s highest-value partnerships.

As Sr. Manager, Client Solutions, you will support and expand a portfolio of key accounts, with a focus on driving meaningful account growth across existing agency and enterprise relationships. Success in this role comes from developing a deep understanding of client organizations, proactively identifying whitespace, and turning account insight into revenue. This role is less about high-volume outbound and more about strategic expansion: mapping stakeholders, identifying new business units and use cases, and helping turn a strong existing footprint into broader, deeper partnerships.

This is a hands-on role for someone who wants to grow into true agency and enterprise account ownership. You’ll be expected to build deep knowledge of your accounts, proactively drive expansion opportunities, and create structure around account planning and stakeholder engagement. Over time, this role should evolve into owning larger strategic relationships directly, with the opportunity to take on increasing responsibility across Emporia’s most important accounts.

You will collaborate closely with client solutions, marketing, and product teams to ensure we are expanding accounts thoughtfully and delivering a consistently excellent client experience. You’ll also play a key role in translating account needs into internal action, whether that means tightening account strategy, surfacing product feedback, or improving how we manage and grow strategic relationships across the business.

Responsibilities (Our Critical Jobs to Be Done)

  • Partner closely with our Client Solutions team to grow and expand Emporia’s most strategic accounts, with a focus on key agency and enterprise relationships
  • Build and maintain detailed account maps across priority clients, identifying stakeholders, decision-makers, business units, and whitespace opportunities
  • Identify and drive upsell, cross-sell, and expansion opportunities within assigned accounts by deeply understanding client priorities, organizational structure, and business needs
  • Develop strong relationships with key stakeholders and create multiple champions across client organizations
  • Build thoughtful account plans that translate client context into clear growth opportunities and next steps
  • Support strategic account management across complex client organizations, helping create structure, follow-through, and momentum in high-value accounts
  • Partner with marketing and leadership on tailored outreach and account-based growth initiatives for strategic clients
  • Deliver accurate revenue forecasts and maintain clear pipeline visibility across expansion opportunities
  • Monitor account health and engagement signals to proactively identify risks and opportunities
  • Capture and communicate client feedback to product and engineering teams to inform roadmap priorities and strengthen the client experience
  • Represent Emporia in strategic client conversations, executive meetings, and industry events
  • Contribute to the continuous improvement of Emporia’s strategic account management processes, tooling, and operating rhythms in HubSpot

Who You Are

  • You have experience owning or supporting revenue growth within complex client accounts, ideally in market research, SaaS, or a related services environment
  • You are highly organized and know how to bring structure to complex client relationships with multiple stakeholders, business units, and workstreams
  • You are commercially minded and excited by the challenge of turning a strong existing client relationship into a significantly larger one
  • You are comfortable getting into the weeds and enjoy building account maps, stakeholder plans, and growth strategies from the ground up
  • You are excited about AI and automation and how it can be applied to your job
  • You don't have an ego - as the company wins, we all will win
  • You are not afraid of ambitious goals and ambiguity in attaining them
  • You are excited about developing and continuously improving the company's sales processes
  • You have deep empathy for customers and are invested in serving as a trusted advisor to their business needs
  • You are an optimist with a growth mindset
  • You love working with others and being part of a world-class team

Benefits

  • Competitive Salary & Stock Options
  • Unlimited PTO, regular company holidays
  • Company retreats
  • Remote work from anywhere in the US
  • Funded by top VCs in NYC, Boston and New Orleans
Apply now

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