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Client Solutions

Client Solutions Associate

As a Client Solutions Associate, you'll spend your first year driving the success of Emporia's projects and internal operations. This operational grounding is what sets you up for the next step: as you build account knowledge and client relationships, you'll grow into a sales-oriented role owning expansion and quota within your accounts.
Austin, Tx
Full Time
Apply now
About Us
The Role
Responsibilities
Who You Are

About Us

Emporia is a venture-backed, self-serve B2B research technology platform that’s built on nearly one billion professional firmographic and demographic records. We use AI and big data extensively to match the right professionals with research opportunities that they are compensated for, benefiting everyone that is involved. Our platform is the centerpiece for any good B2B market research strategy, not only powering the data but also by giving our customers all the tools they need to execute on their research.

We are regarded as a highly innovative, challenger brand in the research technology space, disrupting what was traditionally thought possible with B2B market research, which has historically been very manual and human-driven.

B2B market research is key to the development and improvement of all products and services out in the world. Our customers use Emporia to collect on-demand insights for new products, service development, sales enablement, competitive analysis and more. Companies like Amazon, Meta and Google rely on Emporia to collect insights to make critical strategic decisions to improve their own products and services.

The Role

As a Client Solutions Associate, you'll start on the operational side of our agency and enterprise accounts — the engine room where projects get delivered — before growing into a client-facing sales role.

Your first year is hands-on and fast-paced: you'll be the first point of contact for clients and research participants alike, coordinating with our delivery team in making sure every project runs smoothly and every request gets a fast, thoughtful response. You'll learn our platform, our customers, and our participant sourcing process from the inside out, working closely with product and engineering to turn what you see on the ground into platform improvements.

Client Solutions Associates who show strong ownership and account instincts will move into a sales-oriented track — managing expansion within your accounts, and building the champion relationships that grow our business. Think of the first year as gaining an understanding of how our clients think and what makes them successful, so that when you start selling, you're selling from real experience and credibility.

This is a great fit if you're early in your career and want a structured path into B2B sales, rather than being thrown straight into a quota with no context on the product or the customer.

Responsibilities

  • Work directly with research agencies and enterprise customers to fulfill their research needs
  • Coordinate and oversee the operations of our project delivery team
  • Build the account knowledge and client relationships that set you up to take on expansion and quota-carrying work as you grow
  • Collaborate with product, engineering, and management teams to continuously improve the Emporia platform

Growth Path

  • Year 1: Client Solutions Associate (operations-focused) — master the platform, the accounts, and the client relationships
  • Year 1-2: Transition into a sales-oriented Client Solutions track, with quota, expansion targets, and accelerators as you take ownership of account growth

Who You Are

  • You're competitive and motivated by the idea of eventually owning a number, even if you're not there on day one
  • You're not afraid of ambitious goals
  • You have deep empathy for users and genuinely like talking to people
  • You have a sense of urgency and grit
  • You're excited about AI and use it in your daily work and life
  • You're an optimist with a growth mindset
  • You thrive when you truly own something

Benefits

  • Competitive Salary & Stock Options
  • Healthcare, dental, and vision coverage
  • PTO and regular company holidays
  • Company retreats
  • Based out of our Austin HQ
  • Hybrid work setup, with 3 days/week in office
  • Funded by top VCs in NYC, Boston and New Orleans
Apply now